Discussion about this post

User's avatar
Cooper, Marjorie's avatar

I haven't yet found any AI chatbots on company websites (multiple ones) that answer ANY of my questions. I always need to talk to a live person—often unavailable—to explain my problem. Utterly worthless!!! Others are relating to me as a marketing professional their unnerving encounters with AI when trying to get orders filled accurately, returns processed, important product information, etc. All the idiots that hopped on this bandwagon and thought it would solve their customer service problems automatically are alienating customers left and right. Human history is replete with such boondoggles, and here's another one.

Expand full comment

No posts